The deal, in plain English.

Lucid Mind Labs runs a small agency. We design, build, and look after websites and AI tools for small businesses. The catalog at /services describes what we offer today; we'll tell you in writing if we change something you've already bought.

The portal at /portal uses magic-link sign-in. Keep your email secure — anyone with access to it can sign in as you. Tell us if you lose access and we'll help you recover.

Monthly subscriptions renew automatically through Creem on the same date each month until you cancel. One-time setup offers are charged once and don't renew. Prices are in USD and exclude any sales tax that applies to your jurisdiction (added by Creem at checkout).

• Monthly plans — cancel any time from the portal or by emailing us. The service stays active until the end of the billing period you already paid for; we don't refund the partial month.
• One-time setup — refundable within 14 days of purchase, as long as we haven't started the work. Once we kick off, the setup fee covers time already invested.
• Annual plans — we'll add a section here the first time we offer one.

Each code has its own terms set when it's created (amount, products it applies to, redemption cap, expiry). Codes can't be combined unless we say so. Abusing a code (reselling access, scripted redemptions) gets it revoked.

You own what you give us — your brand assets, copy, product data, customer lists. We own what we build for you — the website code, the AI assistant configuration, the integrations — and we license it back to you for the duration of the subscription. When you cancel and pay any final invoices, full ownership of the build transfers to you. We keep a copy of the source for 90 days in case you want to come back.

Don't use the service to:

• Send spam, scam, or unsolicited marketing at scale.
• Store or process content that breaks the law where you operate.
• Attempt to break, probe, or reverse-engineer the portal.
• Misrepresent yourself as Lucid or impersonate the team.

If something you do looks abusive or illegal, we'll suspend the account first and email you to explain. Repeated or severe abuse ends the service without refund.

The portal is hosted on Render's standard tier. We don't guarantee 99.99% uptime, but we aim for "you don't notice" and we'll post incident notes at hello@lucidmindlabs.com for anything longer than 30 minutes. For customer support, email is the best channel — same-business-day reply during Trinidad & Tobago working hours.

Within the bounds allowed by law, our total liability for any service claim is capped at the amount you paid us in the 12 months before the claim. We're not liable for indirect or consequential damages (lost profits, lost data, business interruption). This clause doesn't cover fraud, gross negligence, or anything that can't be limited by contract.

We can end the service for material breach (e.g. abuse, non-payment after 30 days) with 14 days' email notice. You can end it any time by cancelling in the portal or emailing us. When either side ends the service, the "Your content, our work" section above describes what happens next.

These terms are governed by the laws of Trinidad & Tobago. Disputes are handled in the courts of Trinidad & Tobago unless we agree otherwise in writing. We try to fix things directly before either side lawyers up.

If we change anything material, we'll email active customers at least 30 days before the change takes effect and bump the date at the top. Continued use after that date counts as acceptance.